This Privacy Policy explains how we collect, use, and protect your data with a commitment to transparency and security.
Effective Date: December 18, 2024 (Updated October 2025)
Introduction This Privacy Policy ("Privacy Policy") describes the data protection practices of Direct Care AI and its affiliates ("Direct Care AI," "we," "our," or "us"). It applies when you visit any Direct Care AI website that links to this Privacy Policy (including directcare.ai and other affiliated websites, collectively referred to as "Websites"), use any affiliated mobile applications ("Apps"), or otherwise interact with us through our services ("Services"). By using our Services, you agree to the terms outlined in this Privacy Policy.If you do not agree with this Privacy Policy, please refrain from using our Services.This Privacy Policy includes the following sections: - The Information We Collect - How We Use Your Information - How We Disclose Your Information - Your Rights and Choices - Online Analytics and Advertising - Retention of Your Information - Privacy for Children Updates to This Privacy Policy - Contacting Us
The Information We Collect We collect the following categories of information: A. Information You Provide Directly - Personal Identifiers: Full name, contact details, birth date, and address. - Health Information (Protected Health Information, “PHI”): Symptoms, diagnoses, medications, biometric readings, lab results, and medical history shared during care. - Insurance and Billing Data: Payment method, insurance provider, claim details, and authorization codes. - Account Credentials: Login details, security questions, and preferences. - Multimedia Data: Uploaded images, documents, or voice recordings used in health assessments or app functionality. - Communications: Chat messages, emails, or phone conversations with our team or AI assistants.
B. Information Collected Automatically - Device and Usage Data: Device type, operating system, app version, browser type, IP address, and usage logs. - Cookies› and Analytics Data: Session identifiers, page visits, and engagement metrics collected for performance optimization. - Geolocation Data: Approximate or precise location if you enable device permissions. - App Sensor and Device Data: Data from connected medical or wearable devices (e.g., glucose monitor readings, heart rate, weight, or activity).
C. Information from Third Parties We may receive data from: - Healthcare providers or networks you authorize - Insurance partners and EHR systems - Third-party integrations - Marketing affiliates or referrers (only with explicit consent).
How We Use Your Information We use collected information to:
Deliver and Improve Care - Enable telehealth and remote patient monitoring. - Generate AI-assisted clinical insights and summaries for healthcare providers. - Coordinate care among physicians, coaches, and device partners.
Operate Our AI Systems - Train and improve AI models used for chat, intake, and clinical support. - Perform de-identification before any AI model training. - Ensure AI decisions are reviewed or auditable by qualified healthcare professionals.
Compliance and Security - Maintain HIPAA and regulatory compliance. - Detect, prevent, and investigate fraud or unauthorized access.
User Support and Communications - Respond to questions, troubleshoot issues, and process feedback. - Send health reminders, service updates, and transactional messages.
Research and Product Development - De-identified and aggregated data may be used for clinical, operational, or product improvement research.
Marketing and Awareness (Opt-in Only) - With your consent, provide newsletters, educational resources, or promotional communications.
We never sell, rent, or lease your personal or health information. How We Disclose Your Information Your information may be shared only as follows: - With Authorized Healthcare Providers: To deliver care and coordinate treatment. - With Business Associates: Vendors and subcontractors who perform functions on our behalf under HIPAA Business Associate Agreements. - With Technology Service Providers: For secure hosting, analytics, AI infrastructure, and payment processing. - For Legal or Regulatory Reasons: As required by law, subpoena, or government request. - For Patient-Directed Sharing: When you explicitly request data sharing with another provider, app, or service.
All third parties are required to maintain confidentiality and security protections equal to or greater than those of DirectCareAI.
AI and Automated Decision-Making DirectCareAI utilizes artificial intelligence (“AI”) and machine learning systems to: - Enhance symptom intake and triage. - Assist providers with documentation. - Support recommendations for care coordination.
Our AI systems: - Do not make autonomous clinical decisions; all recommendations are reviewed or overseen by licensed healthcare professionals. - Use de-identified or pseudonymized data whenever possible. - Are continuously monitored for accuracy, bias, and security.
Online Analytics and Advertising We use third-party tools like Google Analytics to understand how users engage with our Services and may display tailored advertisements based on your activity. You can manage your ad preferences through your browser or device settings.
Retention of Your Information We retain personal information only as long as necessary for our business purposes and to comply with legal obligations. Privacy for Children Our Services are not intended for children under 13. If we discover that we have collected personal information from a child under 13, we will delete it promptly.
Updates to This Privacy Policy We may update this Privacy Policy periodically. The latest version will always be available on our website, with changes effective upon posting.
Contacting Us If you have any questions about this Privacy Policy or our data practices, please contact us:
Direct Care AI 30 N Gould St, STE N Sheridan, WY, 82801 contact@directcare.ai Email: contact@directcareai.comWe use third-party tools like Google Analytics to understand how users engage with our Services and may display tailored advertisements based on your activity. You can manage your ad preferences through your browser or device settings.
Retention of Your Information We retain personal information only as long as necessary for our business purposes and to comply with legal obligations. Privacy for Children Our Services are not intended for children under 13. If we discover that we have collected personal information from a child under 13, we will delete it promptly.
Updates to This Privacy Policy We may update this Privacy Policy periodically. The latest version will always be available on our website, with changes effective upon posting.
Contacting Us If you have any questions about this Privacy Policy or our data practices, please contact us:
Direct Care AI 30 N Gould St, STE N Sheridan, WY, 82801 contact@directcare.ai Email: contact@directcareai.com
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